SUMMARY OF INFORMATION PROCESSED

To run an online e-cigarette shop, we process information relating to accounts, orders, payments, delivery, and also security and service improvement. We restrict processing to what is required and apply safeguards suited to sensitive information.

ACCOUNT INFORMATION

Account information can include your name, email address, language and currency preferences, and security settings. Passwords are not kept in plain text; they are secured through hashing mechanisms.

DELIVERY INFORMATION

Delivery information covers the address, recipient name and phone number for parcel handover. It is used to ship the order, communicate tracking and resolve incidents. It is shared with couriers strictly as needed.

PAYMENT INFORMATION

Payments are processed by payment providers. We do not store your complete card number. We use tokens and transaction references to enable secure handling of payments and refunds, while limiting exposure of sensitive data.

BROWSING INFORMATION AND COOKIES

We use cookies and session identifiers to maintain your basket, authenticate you, secure browsing and measure audience. You can manage these through your browser, with possible effects on some essential functions.

USE FOR ORDER FULFILMENT

Information serves to confirm the order, process payment, prepare shipment, deliver products, handle returns, and provide support connected to the purchase. Some information is indispensable to complete the sale.

USE FOR SECURITY

We employ anti-fraud measures and security controls to protect accounts and transactions. This may involve analysis of technical signals, anomaly detection and restricting login attempts.

INTERNAL ACCESS AND CONTROL

Access to information is confined to authorised individuals, under the need-to-know principle. Controls and access logs are maintained to lower the risk of unauthorised access and to assist investigation in the event of an incident.